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vacancydetails
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| Mark Warner |
| French, Italian & Austrian Alps |
| Return travel, accommodation, all meals, lift pass, ski and boot hire, medical insurance, uniform, discounted drinks, weekly wage |
| November onwards |
| April |
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POSITION STILL AVAILABLE IN FANTASTIC CENTRAL HOTEL IN SOUGHT AFTER RESORT OF VAL D'ISERE!!
Looking for a challenging role in Customer Services? The Head of Customer Services is responsible for ensuring that all guests receive the highest levels of customer service at all times. As Head of Customer Services the onus will be on you to ensure that all customer services staff extend the same level of service to all guests at all times.
Main Duties involve:
Supporting the Manager as a member of the Head of Department team,
Managing the hotel Customer Services team,
Supporting the Head Office Customer Services Department,
Complying with all procedures & standards as set out in the Customer Service Procedures & Standards manual,
Managing the daily running of the reception desk including all guest queries and complaints,
Overseeing production of welcome packs, notice boards, rooming manifests,
Acting as a translator and assisting in dealing with suppliers,
Dealing with all health and safety matters and reporting to head office. |
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Previous customer service experience, professional with excellent interpersonal, listening and communicative skills. Management experience within the holiday industry preferred. Fluency in French, German or Italian preferred.
You must have an EU passport, UK residential address and permanent British National Insurance number. |
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