Location:
France, Switzerland & Austria
Benefits:
Competitive salary + benefits
Description
This is a challenging and intensive yet very rewarding role!
You will look after 3 or 4 chalets and be responsible for every aspect of their success. As a result, the position is very diverse, encompassing guest relations, staff management, monitoring standards, logistical arrangements and transfer planning.
Excellent people skills are a pre-requisite but these must be supported by high standards of organisation, attention to detail and a pragmatic and enthusiastic approach.
From our teams, we expect an attitude whereby “Nothing is too much trouble”. You will be expected to fulfil the following responsibilities:
- Develop and maintain a close relationship with guests each week, keeping them well informed of all events and any relevant information, carrying out any requests and helping to make their stay their best holiday experience ever.
- Ensure that all our guests benefit from the highest possible level of “Scott Dunn” service
- Effectively manage and oversee your resort team, leading by example and holding regular weekly meetings
- Manage chalets and staff accommodation so that they are treated with the utmost care
- Maintain and develop good relations with all existing or new suppliers and contractors such as ski schools, shops, and restaurants
- Conduct the smooth transfer of guests to and from the airport
- Liaise closely with UK offices to ensure complete communication of information
- Work as part of a small and focused in-resort management team
- Ensure that relevant members of the team carry out all resort operations according to Scott Dunn standards as quickly and efficiently as possible
Requirements
Essential:
- Relevant experience in management, hospitality and winter resorts
- Previous experience of winter seasons preferable
- Computer literacy
- Fluency in French or German preferable
- Full driving licence
Abilities and expectations:
- Team player
- Lead by example
- Excellent numeric, administrative and organisational skills
- Great guest and staff relations and interpersonal skills
- Eye for detail
- Fantastic sense of humour!
- Outstanding work ethic