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Catered Chalet Manager | Winter 23/24

  • Job Location

    Morzine, France

  • Start date

    ASAP

  • Duration

    Mid to end of April

  • Job Benefits

    Competitive Salary (€) + food whilst on duty + Portes Du Soleil ski pass + ski hire + uniform + accommodation + 2 days off a week and 2.5 holiday/sick days per month that will be paid at the end of the season + organised team events

Description

Catered Chalet Manager Role

We are looking to take on a Chalet Manager for the rest of the winter 2023-24 who will primarily focus quality control : maintaining the Reach4thealps high standards in service across 5 our catered chalets in Morzine.
As a result, the position is very diverse encompassing guest relations, staff management, driving guests when required for slope runs, monitoring standards of cleanliness and delivery of our set menu in both quality and presentation of our food.

With the focus being on the catered service it is essential that the candidate is an experienced and capable cook to help set our menu and to be able to stand in for a chalet host in the event of illness or injury.

Main responsibilities

Monitoring Standards

Weekly inspections of the kitchens and store rooms.
Checking staff are complying with good food hygiene practise. Food is properly stored and rotated.
Frequent check of the general cleanliness of the chalets
Ensure the “hotel” cleans of the bathrooms are done correctly
Being present at breakfast and dinner service to ensure that the
chalet hosts are delivering the menu to the standard we set during training week
Monitor wine supplies and check that staff are offering guests the proper selection of wine

Guests relations

Visiting the chalets and spending time with the guests
Dealing with guest’s complaints if they arise in a non-confrontational manner with the aim being that issues are quickly resolved so guests can enjoy the rest of their holiday.
Doing slope transfers on staff days off
Keeping staff guests well informed of all events and updated on any relevant information, carrying out any requests (such as booking activities, booking restaurants etc)
Be aware of any special guest requirements, extra beds, cots, high chairs, dietary requirements etc to ensure that chalet staff know about these.
Have good in resort knowledge of restaurants, ski area, ski hire, ski passes, snow shoe routes etc

Shopping

Be familiar with the ingredient list that follows the menu and the various suppliers
Support the staff in their stock taking and shopping planning/ordering
Ensure staff stick to the menu and shopping list so we keep within budget

Changeover Day

Check the guests manifest so you are aware of early arrivals/late departures so you can give help to chalets if required and help with in resort slope runs, taking guests to ski hire etc on arrival day.
Make sure there is always someone to welcome guests into a chalet.
Ensure that the changeover cleans are done to the high standard required and staff work efficiently , help the chalet hosts manage departing and arriving guests.

Staff Management

Be a support to the chalet staff and prepared to give a helping hand when necessary
Manage our drivers and hosts and ensure they carry out their roles according to Reach4thealps standards as thoroughly and efficiently as possible, leading by example.
Stand in cooking or cleaning in the event of illness, injury or on a temporary basis in the event when we have to lose a staff member
Deal with grievance and disciplinary/staff policies in line with company standards

Maintenance
Spot any issues and communicate with our maintenance person. Meet plumber/ electrician tradesmen on site if required.


The Chalet Manager role is a key link between office and chalet staff.

Abilities and expectations

An attitude whereby ‘nothing is too much trouble’
Ability to lead by example
A very keen eye for detail
Be a competent cook and know the menu so that you could stand in when necessary
Ability to work independently or in a team
Excellent guest relations and interpersonal skills
Organised, highly flexible and pro-active
Excellent time keeping and reliability
Forward thinking and planning
Safe and competent driver in Alpine conditions – you will be required to drive our staff and guests around resort when needed
Ability to remain calm, patient, diplomatic and tactful under pressure

Requirements

Staff Management

  • Be a support to the chalet staff and prepared to give a helping hand when necessary.
  • Manage our drivers and hosts and ensure they carry out their roles according to Reach4thealps standards as thoroughly and efficiently as possible, leading by example. Particularly in the early season working with staff to make them more efficient with their time.
  • Stand in cooking or cleaning in the event of illness, injury or on a temporary basis in the event when we have to lose a staff member
  • Deal with grievance and disciplinary/staff policies in line with company standards
  • Check staff accommodation so that they are treated with care.
  • Keep tabs on linen pick ups and drop offs and handle any issues if linen is not delivered back on time. Be aware of where in each chalet linen needs to be left for the laundry company to collect it from & staff follow this & that staff communicate back in time if linen not back ahead of changeover

Abilities and expectations

  • An attitude whereby ‘nothing is too much trouble’
  • Ability to lead by example
  • A very keen eye for detail
  • Be a competent cook and know the menu so that you could stand in when necessary
  • Ability to work independently or in a team
  • Excellent guest relations and interpersonal skills
  • Organised, highly flexible and pro-active
  • Excellent time keeping and reliability
  • Forward thinking and planning
  • Safe and competent driver in Alpine conditions – you will be required to drive our staff and guests around resort when needed
  • Ability to remain calm, patient, diplomatic and tactful under pressure

START DATE

 

Looking for someone who can start imminently ( from the end of January 2024)

DUE TO BREXIT & FRENCH EMPLOYMENT RULES WE ARE LOOKING FOR

* EU Passport holders who have who have either worked a ski season before as a Chalet Host /Chef or who have relevant catering & management experience

 

About us

Reach4thealps is an established and successful Chalet Company based in Morzine, run by Gina and Marcus Ewart. We are both very keen skiers and bikers and love Morzine & the area. We are passionate about delivering great holidays through excellent ...
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Copyright ©2006 - 2024. 247 Media Ltd.