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Chalet Manager

  • Job Location

    French Alps

  • Start date

    November 2019

  • Duration

    April 2020

  • Job Benefits

    £320 (net) pw + accommodation + travel to/from resort + ski pass + insurance + equipment hire




Description

Talented Chalet Managers Needed! 

At Ski Weekends, we recognize that our staff are the key to our continued success and believe that happy staff lead to happy guests. We go to great lengths to ensure that we employ a dedicated, enthusiastic and professional team to work together in the alps so that you can all enjoy the unrivalled experience of working a ski season.  Each candidate will be judged on their experience, confidence and friendliness. We require exceptional Chalet Manager’s to oversee the smooth running of all day-to-day operations; ensuring food quality, cleanliness and service are delivered to the highest standards and all paperwork completed accurately and punctually. You will need to be a strong motivator and a natural leader. The Chalet Manager is the first port of call for both staff and guests. The perfect candidate for this job must have relevant ski season experience and be able to converse in French.

Principle Responsibilities:
·         Lead customer focused team, adhering to standards, exceeding customer expectations, driving high net promoter scores from guests.
·         Be available to answer any escalated customer queries, help resolve any complaints as quickly and as efficiently as possible.
·         Train, manage and support seasonal chalet staff, developing their skills, and providing strong leadership through regular meetings so that clear objectives are set, agreed and         reviewed.
·         Ensure high levels of performance, taking appropriate measures in line with company policy where staff performance does not meet agreed standards.
·         Ensure that service levels for cleanliness, hygiene and inventory within properties are delivered throughout the season through a program of regular inspections.
·         Ensure that maintenance issues are identified and addressed in a timely manner.
·         Ensure strict compliance of properties for all health and safety and legal issues, including regular fire and safety checks, familiarisation with all company procedures for Health and Safety. 
·         Ensure all rented and hired property (guest and staff accommodation) is returned at the end of the season in the state it was received in line with contractual agreements.
·         Coordinate all logistical requirements on airport transfer days, in line with transfer plans provided.
·         Maintain direct contact with clients by taking regular meals in chalets and hotels, and occasional repping of transfers and Geneva airport.
·         Act on questionnaire feedback, improving product quality of delivery and service.
·         Overall budgetary responsibility for chalets, ensuring turnover and profits are met and that costs are kept within budget.
·         ensure submission of chalet and hotel accounts each week to the UK accounts team in strict adherence to stated deadlines. resort administration is processed in line with company policy.


This is a full-time role, working hours will be flexible and varied. In return we offer one of the best packages available to winter overseas workers including a full area season lift pass and TWO DAYS OFF A WEEK, plus a salary that gives you, after deductions for tax, national insurance etc, a minimum of £350 PER WEEK, with all accommodation, food and travel paid for!

Requirements

 

Skills and attributes:


·         Naturally strong leader who brings out the best in their team and leads by example.
·         Previous season experience
·         Experience of leading teams remotely.
·         Mature, professional attitude at all times.
·         Excellent customer service skills.
·         Highly numerate.
·         Excellent communication skills (both written and verbal).
·         Highly organised with meticulous attention to detail.
·         Ability to prioritise quickly and rationally.
·         Self-motivated with a positive “can do” attitude.
·         Stamina to lead throughout a high-pressure winter season.
·         Good standard of spoken and written French.
·         IT literate (Word, Excel, Outlook).



    Please note that all applicants must be resident in the UK, have a permanent National Insurance number, a UK contact address, UK bank account and valid EHIC card.

    Apply now!

    About us

     

    Ski Weekends

     

    Ski Weekends is the UK’s leading short break specialist and we just keep growing! For 30 years we have helped thousands of people find their dream ski holiday in over 40

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    Copyright ©2006 - 2019. 247 Media Ltd.