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Front of House Manager

  • Job Location

    France, Italy, Austria, Andorra

  • Start date

    November / December

  • Duration

    April

  • Job Benefits

    £££ Competitive + Accommodation + Travel




Description

Manage the day-to-day front of house operation in your property, creating a professional, efficient and friendly environment. Display leadership and motivational skills within the reception team whilst ensuring sales and customer service targets are constantly achieved. 

Key Responsibilities and Tasks:

  •  Assist the Hotel Manager with direction and supervision, ensuring that the service and financial objectives of the hotel are achieved and improved upon for the benefit of the guests and the employees
  • To deliver an efficient service to all guests in a friendly and professional manner at all times
  • Ensure that reception and all related guest information books, boards and written documents are presented in a professional and appealing manner in line with the company blueprint standards   
  • Take direct responsibility for the spa operation, including income through both treatments and retail, expected standards and customer service
  • Implement and carry out the continuous training of all direct report employees to achieve the highest degree of competence in order to undertake their duties as detailed in their job descriptions
  • Deputize with the Hospitality Manager in the absence of the Hotel Manager

Requirements

  • Strong leadership and personal presence, able to demonstrate focus, energy and tenacity in the pursuit of results. Self-motivated and able to motivate, influence and inspire others.
  • Proficient user of Microsoft Office and Excel.
  • Previous professional experience in managing a reception within a hotel environment
  • Educated to GCSE standard (management qualification desirable)

About us

Neilson is dedicated to providing active holidays, in the winter with our ski & snowboard programme and in the summer and year-round resorts with our land and water-based activities. From beginners to experts alike, we make active holidays really ...
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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.