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Manager's Assistant

  • Job Location

    Morzine, France

  • Start date

    November 2018

  • Duration

    Full time

  • Job Benefits

    650 euros per week gross wages/benefits which includes accommodation allowance in a private room and meals.




Description

Want to be part of a small friendly team working for a company that looks after you like a real person, rather than a number?

Skills

Assisting the smooth running a hotel comes with a variety of responsibilities.  If you have a professional manner, friendly personality and are able to think on your feet, then this might be the career for you.

A friendly personality and a genuine desire to help and please others

The ability to think clearly and make quick decisions

A professional manner and a calm, rational approach in hectic situations

Flexibility and ‘Can do” mentality

Energy and patience

Excellent communication and interpersonal skills

Outline of Role
The role involves providing support to the General Manager as well as assisting with guest queries, in and around the chalet as required on a day to day basis. You must be very computer literate with a good understanding of Microsoft office and used to working with Apple Mac’s . You will need to have excellent customer service, organisational and communication skills and be able to work within a team and also independently. You will also need to be confident dealing with telephone enquiries; a good level of French would be an advantage. This role requires a high level of attention to detail as well as flexibility and a willingness to work in any area of Chilly Powder when required to do so.

Key Roles and Responsibilities
- Provide administrative support to produce weekly information such as rooming lists, timesheets and guest bills

- Sending and processing holiday payment reminders

- Training and monitoring staff

- Planning work schedules for individuals and teams

- Sending pre-arrival information to guests

- Answering general queries both at the chalet and over the telephone

- Updating the Chilly Powder website and social media

- Produce regular video content for social media

- Regularly updating chalet availability on third party websites

- Produce a regular newsletter to be sent to the Chilly Powder database

- Making restaurant reservations for guests on the chalet staff night off

- Ensure Chilly Powder daily and changeover standards of cleanliness and service are consistently maintained in all chalets

- Be professional, prompt and well presented at all times

- Meeting and Greeting customers

- Learn and use guest names as often as possible where appropriate

- Demonstrate a willingness to “go above and beyond” as required to get the job done

- Report any maintenance faults as soon as they occur using our established standards

- Addressing problems and trouble shooting and alerting the General Manager

- Interact and show genuine interest in our guests at all times to create memorable holiday experiences

- Being the ‘eyes and ears’ of Chilly Powder, making sure that all jobs have been achieved at all times by the other members of staff

Other Responsibilities
- Adhere to health and safety legislation and food hygiene legislation at all times, without exception by ensuring that established cleaning standards are followed

- Be self-motivated and demonstrate consistent focus and enthusiasm

- Be a valued team player by taking measures to assist your colleagues when your own work-load allows

- Be aware that we require team members to be fit and able to work throughout the season

- Attend and contribute to a weekly staff meeting to discuss new ideas and improvements

 

Personal Appearance & Uniform
- Be well presented at all times when working in the chalet, wearing smart, practical and comfortable clothing

- Demonstrate excellent standards of personal hygiene at all times

Please click on the 'apply now' button to send us your CV and personal statement along with a photo too.

Requirements

The successful applicant will: 
* Be both numeric and accurate
* Have excellent knowledge of Word and Excel, used to working with Apple Mac computers with a proven ability to quickly learn new systems and procedures
* Have the confidence to speak with guests, suppliers and staff
* Be able to work under pressure and on your own initiative
* Have HR experience or knowledge

Applicants must have an EU passport or French working visa.

Applicants must have their own vehicle - No public transport to get to work

   

About us

Chilly Powder was set up in 1994 by Paul and Francesca Eyre and since then the company has grown considerably. Seven years ago, Paul and Francesca built Hotel Au Coin du Feu, which is a 53 bed hotel at the foot of the slopes and they have since ...
Read more..



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Copyright ©2006 - 2018. 247 Media Ltd.
Copyright ©2006 - 2018. 247 Media Ltd.