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Operations Manager

  • Job Location

    France, Italy, Austria, Andorra

  • Start date

    November / December

  • Duration

    April

  • Job Benefits

    £££ Competitive + Accommodation + Travel




Description

Responsible for the preparation and delivery of all day to day operations in our featured ski gateways and will include the subsequent closing and accountability of the winter season product in this area. This will also involve acting as a deputy and company representative for Neilson Active Holidays in the absence of the Area Manager. 

Key Responsibilities and Tasks:

Staff

  • Understand the long-term intentions of Neilson’s staffing objectives and how this applies to all resorts within the ski product 
  • To identify how the ski roles need to interact within the winter operation for the relevant gateway and to plan and deliver a feasible operational plan
  • for the individual resort teams in order to deliver the Neilson winter product 
  • To help create a culture of long-term overseas staff retention, succession planning, and multi-functional training
  • To provide ongoing training and development for Supervisors and/or Head Resort Hosts and Club Hotel Managers to enable them to lead their resort teams effectively 
  • To prepare and develop the pre-season training and induction for all Supervisors, Head Resort Hosts, Club Hotel Managers, Resort and Hotel Host roles in conjunction with the Recruitment and Development Team 
  • To set and monitor key staff objectives and Key Performance Indicators at a gateway level and ensure that all required staff HR processes and documentation are completed on time and to standard  

Service

  • To be a key interface between the Resort Office and Resort teams ensuring that all relevant information is understood, communicated and exchanged effectively
  • To take an active role in the delivery of all Neilson products, leading the way on resort visits by presenting yourself to both staff and suppliers 
  • Where applicable, this includes the delivery of the Neilson Chalet product, including all aspects of the preparation, cooking and cleaning for all properties 
  • To ensure detailed inventories are completed for all properties and that company staff accommodation and utility readings are taken at the beginning and the end of season
  • To ensure that all properties comply fully with the UK and local legislation relating to Health & Safety, fire regulations, children’s clubs and licensing requirements.
  • To manage the awarding of compensation to customers and the subsequent compensation reclaim from suppliers where appropriate 
  • The continual monitoring of service provided by staff and suppliers. The formulation of action plans to prevent and resolve problem areas to ensure the continual improvement of service initiatives
  • To seek direct feedback from customers, suppliers, and staff at all times
  • To constructively improve service initiatives in order to provide the best possible customer experience and support at all times 
  • To control the smooth running of your gateway airport operation as designated by the Head of Winter/Area Manager

Requirements

  • Previous ski experience and customer service experience
  • Numeracy skills
  • Basic language skills for the country of work
  • Previous management experience
  • Educated to GCSE standard or higher
  • Driving licence
  • Basic Food Hygiene
  • Tourism/Chef qualification
  • NVQ3 and/or HACCAP
  • Advanced Food Hygiene
  • Train to train or similar course completed

About us

Neilson is dedicated to providing active holidays, in the winter with our ski & snowboard programme and in the summer and year-round resorts with our land and water-based activities. From beginners to experts alike, we make active holidays really ...
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Copyright ©2006 - 2024. 247 Media Ltd.
Copyright ©2006 - 2024. 247 Media Ltd.