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Chalet Assistant W19/20 (STANDBY)

  • Job Location

    France (various resorts)

  • Start date

    November/December

  • Duration

    April/May

  • Job Benefits

    Competitive Salary, travel to and from resort, accommodation, lift pass, emergency medical insurance




Description

Join the chalet team at Alpine Elements this winter!

As an Alpine elements chalet assistant you will represent the company and be directly responsible for ensuring all of our chalet customer’s holiday expectations are exceeded. You will be responsible for 2 main areas of the chalet: cleanliness and waitering. You'll keep things running smoothly and efficiently at all times. Creating a welcoming atmosphere for your guests, you will be servicing rooms and communal areas daily and serving breakfast and a 3 or 5 course evening meal. You’ll need to be friendly, outgoing and enthusiastic and ready to deliver excellent customer service.

Application requirements:

To apply for this role you must:
 
Meet eligibility requirements of a UK posted worker. Hold a UK/EU passport, provide proof of national insurance number, UK bank account and permanent UK address. 
You will be solely responsible for all the cleaning and waiting on in your chalet, delivering exceptional customer service in all these areas. 
Previous hospitality experience is also desirable along with a passion for cleaning and the Alpine environment!
A team player, work closely with chalet host and/or chef, at times be required to assist with food prep. 

Key Accountabilities & Responsibilities:
 
Customer Focus

  • To ensure Alpine Elements Chalet guests expectations are exceeded at all opportunities 

Operational
·            Service rooms, bathrooms and communal areas daily. 
·            Clear snow from paths and footways, windows and escape routes
·            Deep clean all chalet areas on transfer days
·            Conduct weekly chalet welcome meetings 
·            Ensure that the appropriate clean uniform is worn at all times. 
·            Sell and Prepare to order customer packed lunches
·            Assist guests with luggage to rooms, escorting to and from local ski hire shops.
·            Ensuring you achieve set targets for guest satisfaction scores for “First Impressions”, cleanliness, food and comfort. 

Person Specification (assessed via application, assessment centre or interview as appropriate):
 
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas. 
 
Personal Qualities
Strong social/People skills/Cheerful/Outgoing (E)
Highly Motivated
Passionate / Enthusiastic (E)
Ability to work alone and as part of a team (E)
Ability to cope under pressure (E)
Willingness to work hard / long hours (E)
Adaptable / Flexible Attitude (E)
Honest and Trustworthy (E)
 
Skills & Ability
Customer Service (E)
Communication Skills (E)
Problem Solving and Complaint Handling (E)
Sales experience (HD)
Planning Organisational Skills (E)
Literate and Numerate (E)
Conversational French (D) 
 
Qualifications
Food Hygiene Certification (D)
 
Experience
Relevant Transferable work Experience (E)
Secure Cash Handling (HD)

Requirements

Experience
  • Relevant Transferable Work Experience
All applicants must have EU / UK passport, UK NI number, UK address & UK bank account.

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.