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Chalet Host W19/20 (STANDBY)

  • Job Location

    France & Austria (various resorts)

  • Start date

    November / December

  • Duration

    April / May

  • Job Benefits

    Competitive monthly salary + Accommodation + Travel to and from resort + Ski Pass + Holiday Pay + Emergency Medical Insurance + Uniform + More...




Description

Are you friendly, outgoing and enthusiastic? Ready to share your passion for good food and deliver excellent customer service?

We are looking for chalet host to take sole charge of one of our chalets, or working as part of a team in a larger property.

As an Alpine Elements Chalet Host you will represent the company and be directly responsible for ensuring all of our customer’s holiday expectations are exceeded. You will be responsible for hygiene, cooking, stock-control and budgeting, you'll keep things running smoothly and efficiently at all times. Create a welcoming atmosphere for your guests, you will be servicing rooms and communal areas daily. Providing breakfast, high quality 3 or 5 course evening meals, homemade cakes and biscuits for afternoon tea and a continental breakfast with hot option. All our chalet hosts are recruited ready to be in sole charge of one of our chalets or work in a pair (limited positions). Either way, you’ll need to be friendly, outgoing and enthusiastic ready to share your passion for good food, the mountains and deliver excellent customer service.

Application requirements:

To apply for this role you must:
 
Meet eligibility requirements of a UK posted worker. Hold a UK/EU passport, provide proof of national insurance number, UK bank account and permanent UK address. 
 
You will be solely responsible for all the cooking and cleaning in your chalet as well as delivering exceptional customer service in all these areas. 
 
Previous hospitality experience is also desirable along with a passion for cooking and the Alpine environment!
 
These requirements are essential to ensure you are capable and comfortable in meeting our company standards.

Key Accountabilities & Responsibilities:

Customer Focus

  • To ensure Alpine Elements chalet guests’ expectations are exceeded at all opportunities   

Operational
·            Service rooms, bathrooms and communal areas daily. 
·            Clear snow from paths and footways, windows and escape routes
·            Regular cleaning of chalet and kitchen area. 
·            Deep clean all chalet areas on transfer days and reset in a timely manner ready for customer arrivals.
·            Conduct weekly chalet welcome meetings for customers
·            Ensure that the appropriate clean uniform is worn at all times.
·            Prepare to our high standard; breakfast including hot option, Cakes for Afternoon Tea and a set menu three / five course evening meal
·            Sell and prepare to order customer packed lunches
·            Assist guests with luggage to rooms, escorting to and from local ski hire shops.
·            Ensuring you achieve set targets for guest satisfaction scores for “First Impressions”, cleanliness, food and comfort.

Personal Qualities
Strong social/People skills/Cheerful/Outgoing (E)
Highly Motivated
Passionate / Enthusiastic (E)
Ability to work alone and as part of a team (E)
Ability to cope under pressure (E)
Willingness to work hard / long hours (E)
Adaptable / Flexible Attitude (E)
Honest and Trustworthy (E)

Qualifications
Chalet Cookery Course (HD)
Food Hygiene Certification (HD)

Requirements

Person Specification (assessed via application, assessment centre or interview as appropriate):
 
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas. 
 
Personal Qualities
Strong social/People skills/Cheerful/Outgoing (E)
Highly Motivated
Passionate / Enthusiastic (E)
Ability to work alone and as part of a team (E)
Ability to cope under pressure (E)
Willingness to work hard / long hours (E)
Adaptable / Flexible Attitude (E)
Honest and Trustworthy (E)
 
Skills & Ability
Customer Service (E)
Communication Skills (E)
Problem Solving and Complaint Handling (E)
Sales experience (D)
Planning Organisational Skills (E)
Literate and Numerate (E)
Conversational French / German (D) 
 
Qualifications
Chalet Cookery Course (HD)
Food Hygiene Certification (HD)
 
Experience
Relevant Transferable work Experience (E)
Secure Cash Handling (HD)
Comfortable to cater for up to 12 Customers (E)
Catering to 4* a Set Menu (E)

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
...
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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.