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Resort Manager

  • Job Location

    Arinsal, Andorra

  • Start date

    December 1st 2021

  • Duration

    Contract runs until end of the ski season (currently scheduled for 18th April 2022)

  • Job Benefits

    Excellent salary + accommodation with wi-fi + lift pass + ski equipment + travel to & from resort + insurance




Description

Based from our office in Arinsal, Andorra, this role ensures the smooth operation of services in Andorra, includes managing all customers correspondence and dealing with any unforeseen circumstances (e.g. road or mountain closures). 

You will also be making onward bookings with our partners for services such as ski school, airport transfers, and lift passes. 

In addition, the role involves keeping our social media channels updated with the latest photos, news, and videos from the resort and on the mountain.

Key Responsibilities

  • Manage the customer email inbox, responding to customer booking/product enquiries by email, and occasionally telephone, in a timely manner providing accurate information on our products and services.
  • To have the on-call resort mobile phone, responding to customers as appropriate.
  • Working to convert enquiries into bookings, taking appropriate payments when needed.
  • Amend/Cancel customer bookings in a timely manner, as per their requests, following company and suppliers’ terms.
  • Liaising with suppliers to ensure regular invoicing, checking invoices and querying.
  • Manual ordering and bookings with suppliers for services such as ski school, lift passes, and airport transfers.
  • Ensure the efficient and productive running of the resort operations.
  • Co-ordinating and communicating with customers during unforeseen incidents in resort (e.g. road/mountain closure)
  • Prepare documents for customers both at the booking stage (e.g. vouchers) and at the arrival stage (e.g. welcome letter & envelope).
  • Provide customer service through customer drop-in/meeting points at the resort eg. service kiosks or office locations.
  • Maintain the information on the series of resort websites with regular updates of key details such as the snow report, news, photos and the forum, to agreed levels.
  • Utilise the Company social media accounts to professionally promote Andorra and the Company as well as the services we offer.
  • Manage your workload to ensure an efficient use of your time.
  • Complete any paperwork or reports on resort operations as requested.
  • Any other reasonable duties as requested.

Full training will be provided.

CLOSING DATE TUESDAY 23rd NOVEMBER

Just click on the 'apply now' button to make an online application. Please include a cover note with your application detailing why you feel you would be suitable for the role.

Requirements

Previous experience working in a holiday resort is advantageous.

Ability to ski or snowboard to at least an intermediate level.

Comfortable using computers and have a working knowledge of Microsoft Office (Outlook, Word, Excel). 

Confident working as the sole member of staff in resort with full responsibility for in-resort operations.

You must have either a UK or EU passport.


About us

Andorra Resorts is a small family run ski holiday booking agency operating in Andorra.  We started life in 2007 operating just in Arinsal and have expanded to now cover all the main resorts of Andorra utilising our series of resort-specific ...
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Copyright ©2006 - 2022. 247 Media Ltd.