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Resort Manager

  • Job Location

    Morzine, France

  • Start date

    End of November

  • Duration

    End of April

  • Job Benefits

    Great wage, 2 days off/week, end of season bonus, lovely accommodation in private studio apartment, everything you need to go skiing (equipment hire, season ski pass)




Description

 

Host Savoie is an established chalet operator with 5 properties in Morzine. At the beginning, Host Savoie was (and still is) Andy and Sylvie in Morzine. Since 2005, we grow and new projects were added to our portfolio which it takes away some of our attention from the catered chalets in Morzine. As we still want to provide extra-miles customers service, fantastic and cosy accommodation and great support for our team members in resort, we are seeking a Resort Manager for our operation in Morzine to report directly to us, the company directors.

- IN A NUTSHELL -

The Resort Manager will be responsible for maintaining our high standards of service, catering and cleanliness throughout the chalets over the whole season. You will need to manage the daily smooth running of all the chalets in resort, providing guests with a stress-free holiday of a lifetime and taking other team members under your wing to ensure that they have a great professional experience.

You will meet with Andy and Sylvie for a few days in November in Wales (Machynlleth) to organise pre-season training for the rest of the team, and to be ready to tackle the winter season with all the right tools in place and a great understanding of our operation and our philosophy.

 

- IN A BIT MORE DETAILS -

A/ GUEST SERVICES: 

  • Organise change-over day and help with departures and 'meet and greet'.
  • Introduce yourself to every customer on their first day with us, answering questions and collecting payment for lift passes if applicable.
  • Make sure that all the guests are equipped and know where to go for their first day.
  • Check up on guests throughout the week, asking proactively if your guests had a great day and if you can do anything for them.
  • Be the point of contact for any queries and organise any ski lessons, restaurant bookings etc if needed.

B/ MAINTAINING STANDARD

There are no two ways about it: Standards needs to be maintained throughout the season. Our first and last customers need to receive the same service, eat the same great food, rest in a very clean bedroom and enjoy staying in a fresh and well looked after chalet with friendly and conscientious team members.
The Resort Manager is solely responsible for making sure that the standards set at the start of the season are maintained throughout.

C/ TEAM MEMBERS

  • Assist Andy and Sylvie with the pre-season training.
  • Be a support to the team members and be prepared to give a helping hand when necessary.
  • Deal with grievance and disciplinary/staff policies in line with company standards.
  • Stand in for cooking or cleaning in the event if illness or injury.
  • Be responsible for organising some events and competitions throughout the season to keep staff motivation levels high.
  • Care for the company car.
  • Assisting Chalet Staff with the organisation and execution of change-over day. Motivate team members to reach deadlines on those busy days.

If you would like to receive a copy of the full job description and know how to complete your application for the position, please send your CV (with photo and date of birth) to Sylvie via the 'Apply NOW' button. 

Requirements

- REQUIREMENTS FOR THE RESORT MANAGER - 

  • A strong customer service ethos and background is a must.
  • Previous ski season experience (ideally in a relevant role).
  • Proven leadership skills and ideally management experience.
  • A driving licence with at least 5 years of licence.
  • A basic level of French.
  • A UK bank account and a National Insurance number.


- QUALITIES REQUIRED FOR THE RESORT MANAGER - 

  • The ability to lead from the front in a hands-on way whilst remaining level-headed and professional.
  • Be friendly and approachable - excellent interpersonal skills.
  • Outstanding time keeping, reliability, organisational and planning skills.
  • A keen eye for detail and professionalism, including in your own appearance.
  • Excellent communication skills.
  • A solid sense of humour!

Please note that it is company policy to not offer any interviews via telephone / Skype / FaceTime etc. We like to meet in person all of our candidates.

About us

Host Savoie offers catered chalets and self-catered accommodation in MORZINE, French Alps. 

We offer a value-for-money alternative in a chalet holiday market full of over-priced luxury options. We pride ourselves on concentrating on the

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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.