Chardons are looking for an Area Resort Manager
to run our 10 top-ranking high-quality catered Chalets and Hotels
in Tignes and Val d’Isere (200 beds per week/ 3,000 plus clients
per season/40 hospitality resort staff).
Forming a fundamental part of our Senior Operations Team hands-on managing all inresort operations. Working closely
together, the Senior Operations Team are responsible for delivering every aspect of
our in-resort services delivered via our hospitality team and
maintaining our existing high levels of quality and service
standards.
Chardons strive to deliver the absolute best quality service
standards and pride ourselves on our current high quality
reputation often punching above our weight compared to similar chalets inresort (we have numerous number #1 and #2 ranked TripAdvisor
positions for our chalets).
The Operations Team are responsible for the day-to-day running and motivation of all hospitality staff (diverse team of x 60).
This is a hands-on personable role and requires much of
your day to day work to be carried out in the chalets/
hotels: training staff, running and motivating staff,
generally liaising with clients, dealing with any client
issues, quality control and signing off service standards in line with company
practice.
The Resort Manager is responsible for all
guests relations in-resort and must ensure our high levels of
client satisfaction are maintained at all times and ensuring
personally that any client complaints and problems are resolved to
conclusion.
This is a year-round role, we have clients in resort in the
Winter and Summer. We are looking for someone with a minimum
commitment of 2 years to help facilitate a smooth transitional
period during a recent expansion of the business.
This is not a superficial job title/ seasonaire type role, this
is a high pressured key role in our business that we are looking
for someone to take full ownership of and consistently deliver
exceptionally high service standards.
Reporting directly back to the in-resort owners of the business
weekly with all essential information.
The business is going through a period of growth and expansion
and the owners are seeking to pass the entire optional side of the
business allowing them to take a back seat position and focus on
other business opportunities.
This is an exciting opportunity for the right candidate working
for a very open minded company looking for someone to grow
alongside us. Would be open to share and equity deals in the future
for the right candidate.
This role would suit someone who could see the benefit of living in a world class ski resort in the winter and biking/hiking/outdoors sports mecca in the summer.
There would be an expectation this person would make time to ski regularly and enjoy what the area has to offer.
Must have strong previous experience in a similar role, leading a large team and delivering high service standards - hotel/ yachts/ restaurants/ hospitality/ resort management type experience.
Experience of working in a similar role in the ski industry is very advantageous and it would be very desirable if they have direct
experience of dealing and managing in-resort compliance based issues (such as
property regulations and local employment laws) and are French
speaking.
We are also recruiting for a Executive Chef and would consider a couple.
PACKAGE
The initial starting package would include:-
- Wages 20,000 euros p.a, plus end of season bonus.
- Own accommodation in nice apartment
- All food
- Ski hire
- Ski pass
- Insurance and other incentives
Look for an immediate start, latest early Septemeber
We are a British, privately owned, holiday provider,
specializing in providing quality catered ski chalet holidays, in
the infamous, snow-sure resorts of Tignes, and Val d'Isère.
We are a small company with an experienced and long-standing
management team based in resort, we treat all our staff as
important key individuals to our operation, no one in our team is
just a number to us.
Not all Chalet Holiday providers are the same, check out the
Trip Advisor reviews for our Chalets for proof. We really do get
excellent feedback from guests and so much of this is due to our
staff and great team.
Year after year we recruit high quality and personable staff who
understand the importance of providing our clients excellent
customer service and ensuring they have the best holiday
possible Our staff, working in pairs in our small chalets, or
teams in the larger ones, create the best possible winter holidays
for our guests. They make a massive difference in providing an
excellent holiday.
In return for the care and attention that Chardons staff give to
our guests, we offer a competitive employment package and ensure
that our staff are able to have an experience of a lifetime working
their season in the Alps and get to hit the slopes as much as
possible. We hire staff based on their skills, experience and
attitude, who have previously worked in the hospitality business
and are committed mountain sports enthusiasts.
We expect the highest standards from all our staff. They must be
passionate about their role, enjoy being guest-focused, be
professional in attitude and be proud to work for Chardons. To
compliment the skills and experience that you will bring, we
provide a full pre-season training program in our chalets and
management support throughout the season, so that you will feel
confident and capable in your role with Chardons.