We are looking for social managers from a hospitality background with a passion for skiing to look after a team in one of our Chalet-Hotels next winter. The successful applicant will need to hold an EU passport (or have the right) to work in France, Austria and Spain or have the right to work in the UK to be seconded to Switzerland.
The Resort Manager is responsible for the running of our resort operations and managing a team of at least 4 staff members. It is the Resort Manager’s job to work with our UK team to ensure that our guests are not on just another ski holiday, but to make sure they have a true ‘Ski Miquel Experience’.
This role is perfect for an experienced skier from a hospitality background with team management experience, great interpersonal skills, and a ‘can-do’ attitude. If you are prepared for hard work and long hours, then you will be rewarded with a job that gives you plenty of time on the mountain, as well as being able to interact with our guests, making it ideal for someone who is outgoing and loves meeting new people.
The Company
Ski Miquel is more than just an inclusive ski holiday company, we are a family-run business based in Hove (near Brighton) with over 40 years’ experience in the travel industry, and we like to think we're pretty good at what we do.
The company was founded in 1980, after our owner and a colleague decided to start their own travel business. With five permanent members of staff in our ‘offices’ when guests or staff call or e-mail; they know exactly who their talking to. We don't like to hide behind e-mails or answerphone messages - We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again. It's this close-knit work ethic that has turned Ski Miquel into the much-loved travel company it is today.
With five or six members of staff in each resort, we work hard to achieve the level of service that our customers have come to expect. Creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff. We own most of our chalet-hotels, and 85% of our bookings are either repeat guests or word-of-mouth recommendations.
If you’re looking for a great company to work for during the winter season then you’ve found it!
Principal Tasks
The following is an outline of the principal tasks that are expected of our Resort Managers:
- Overseeing the transfer of guests to and from the airport on each changeover day.
- Organising all pre-sold lift passes and equipment rental.
- Quality control – Making sure the chalet-hotel is kept up to the required Ski Miquel standard, which includes the bedrooms, bathrooms, lounge, dining room, bar, and kitchen.
- Ski Hosting – Providing a 5-day ski hosting programme (to Ski Miquel guidelines).
- Providing activities in resort and entertainment during the guests’ holiday, and to generally ensure their stay is an enjoyable experience.
- Liaison with resort suppliers and submitting orders in a timely fashion.
- Staff supervision, ensuring all resort staff are punctual, well-presented, polite, and working to their full potential and in accordance with their rotas.
- Dealing with any guest queries or complaints in a timely manner.
- Reporting any maintenance issues in resort to ensure they are resolved as soon as possible.
- Completing resort paperwork, including accounting to Ski Miquel standards, and following any instructions as given by Head Office.
- Reporting any major issues or concerns back to the UK team as and when they occur.
The following is an outline the characteristics that are expected of our Resort Managers:
Personal Qualities
- Punctual
- Hard-working
- Proactive
- Friendly and engaging
- Sociable
- Team player
- Able to inspire team confidence
- A good motivator
- High attention to detail
- Well-presented
Essential Requirements
- Must have a valid EU passport, or must already have the right to work in the European Union (or right to work in the UK for secondment to Lauterbrunnen)
- Must be a fluent English speaker to be able to communicate with guests and other staff
- Previous team management experience
- Previous hospitality experience
- A very experienced skier
- Computer literate
- The ability to speak another foreign language is preferred but is not essential
For nearly 40 years Ski Miquel have been doing things
differently. Offering the best value all inclusive packages for our
holidays through out Europe has made us into the much-loved company
we are today.
The company started in the 1980s after a trip to Andorra our
owner and a colleague decided to start their own travel business.
They stayed in a sub-standard Chalet-hotel, the bedding was dirty,
the staff unhelpful and the food was second rate. It was then they
knew that they could provide a far better service and three decades
on, that's exactly what we've continued to do.
At our heart are values based on teamwork and respect for our
staff and guests. We treat our staff as friend not slaves.
We have a small team working full time in our head office and
carry our family run values through everything we do. We don't hide
behind emails or answer phones as want to talk directly to our
customers so that we can provide the best service for them again
and again.
As a result, we are proud to be called the Industries best kept
secret and we annually have 85% repeat or word of mouth
bookings.
We don’t just look to hire anyone; we look for people who have
the same outlook on life and same drive to ensure our guests are
not just on any holiday but are having a true ‘Ski Miquel
Experience’.
With five members of staff in each resort we work hard to
achieve the level of service that our customers have come to
expect. Creating a fun and friendly atmosphere in our chalets is
our main aim.
If you’re looking to work for a fun, family run company to work
for during the winter season you have found it.